COVID-19 Update

Following the announcement of the closure of the below hotels due to the ongoing further impact on the business of the COVID-19 pandemic, unfortunately all bookings are cancelled with immediate effect.

  • The Belmont, Llandudno
  • The Queens, Llandudno
  • Llandudno Bay, Llandudno
  • Fishguard Bay, Goodwick
  • The Fourcroft, Tenby
  • Old Golf House, Huddersfield

For those bookings that have paid deposits or purchased advance purchase rates in order to receive a refund please review the following:

  • Where the deposit was paid direct to the hotel via a credit or debit card, please contact the issuing card company for a refund.
  • Where the deposit was paid via a third-party agent or voucher site, please contact them directly and ask for a refund.
  • Where any deposits were paid via cheque, bank transfer or cash please e-mail accounts@whisperhotels.uk.com with the name of the hotel, your details, booking reference and the Joint Administrators’ agents will be in contact by return.

In the event that the card provider does not process a chargeback request, the customer must lodge a claim with the Joint Administrators and send to Duff & Phelps Ltd., The Chancery, 58 Spring Gardens, Manchester, M2 1EW or MBIGroup@duffandphelps.com.

For the avoidance of doubt;

Pennine Manor Hotel has not been permanently closed and the Joint Administrators are pursuing an imminent sale of the business and further information will be provided in due course.

Gilsland Hall Hotel has not been permanently closed and the Administrators are pursuing an imminent sale of the business and further information will be provided in due course.

The Esplanade, Scarborough was sold as of the 3rd of March 2020

The Imperial Crown, Halifax was sold as of the 11th of May 2020

For any queries relating to these properties please contact the hotel directly or for accounts queries please e-mail accounts@whisperhotels.uk.com